| Frequently Asked Questions |
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| General Questions |
| 1. | Do you have a customer satisfaction or refund policy? |
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| Wedding Photographers |
| 2. | What packages do you offer? What are your rates? |
| 3. | Do you require a deposit? |
| 4. | How many pictures do you take? |
| 5. | Can I keep the negatives? |
| 6. | What makes you different from other photographers? |
| 7. | What is your photographic style? |
| 8. | Do you provide black and white photography? |
| 9. | Do you use digital or film? |
| 10. | Can I see examples of your work? |
| 11. | How far are you willing to travel? |
| 12. | How quickly will I receive my prints? |
| 13. | What are your qualifications? Have you been professionally trained or certified? |
| 14. | How many weddings have you photographed? |
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| General Questions |
| Do you have a customer satisfaction or refund policy? |
Yes. If we don't deliver what is in the contract (which has never happened), you will get a full refund.
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| Wedding Photographers |
| What packages do you offer? What are your rates? |
We have 4 packages listed on our web site starting at $700. However, 95% of the time we book custom packages with our clients to include the exact services they need within their budget. For some packages, we include discounted or free services (for example Free Engagement Photo Shoot session).
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| Do you require a deposit? |
Yes. 50% of the total amount.
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| How many pictures do you take? |
We shoot unlimited. And to give an idea, 8 to 10 hours of wedding photography services will generate around 1,000 pictures per photographer. Now, quantity is important but it is not what matters most. We commit to provide the style and quality you are expecting. Isn't this what you are looking for in the first place?
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| Can I keep the negatives? |
We mostly shoot digital and yes most of our packages include all high definition digital pictures on DVD.
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| What makes you different from other photographers? |
Experience and diversity of our photographers. Artistic approach in everything we do. Customization of our services to our customers' needs and budget. Close communication and follow-up with our clients. Impeccable quality of our final products.
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| What is your photographic style? |
We do it all. Traditional, candid, journalistic and more styles, and we can combine them too. What matters is what you are looking for. We will discuss with you each style so we make sure you will get what best fits who you are and what you are looking for.
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| Do you provide black and white photography? |
Yes as well as many other styles and effects.
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| Do you use digital or film? |
Mostly digital. A couple of photographers on our team shoot on film if this is an important matter to you.
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| Can I see examples of your work? |
Sure. Visit www.photographersrus.com. The best is to meet so we can also show you final products like wedding albums, photobooks, slideshow DVDs and much more. This is the best way for you to evaluate the quality of our work.
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| How far are you willing to travel? |
Worldwide.
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| How quickly will I receive my prints? |
Generally two to four weeks after your wedding day. It depends on the number of pictures and photographers.
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| What are your qualifications? Have you been professionally trained or certified? |
Our team is composed of 12 professional wedding photographers that are all certified and professionally trained. 9 of us have more than 10 years experience in wedding photography in the United States and worldwide for some of us.
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| How many weddings have you photographed? |
Each photographer on our team shoots between 25 to 50 weddings a year. After 10 years, this sums to a lot of experience.
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