A Aurora Limousine, Bus & Van

Business Description

We are the only provider in Alaska with our fleet consisting of 2000 and newer limousines. We have just added our new 2002 32 pass. LIMO BUS. Aurora is owned by Lifelong Alaskans. Let us show you our home, Alaska. Special Tours and accomadations available. Aurora Limousines.com We employ staffing for your tour and accomadtion requests. All Major Cards accepted.

Frequently Asked Questions

General Questions

Do you have a customer satisfaction or refund policy?
What are your qualifications? Have you been professionally trained or certified?
What services do you provide?
Where have you traveled to?
What makes you different from other travel agents?

Limos

What are your hourly rates?
How much is the gratuity?
What is included in the price?
Do you provide snacks and beverages?
How much is the deposit?
What is your cancellation policy?
Are you insured?
Do you have wedding packages?
What types of vehicles do you offer?
What colors are available?
Is smoking permitted?
What makes you different from other limousine services?

Charter Buses

What type(s) of buses/vehicles do you offer? How many passengers can you service at one time?
Are you able to service overnight / long distance trips?
Do you require a deposit up front when booking a charter bus?
Do you allow food / beverages in your vehicles?

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• Do you have a customer satisfaction or refund policy?
  All Cruiseship transfers are pre-paid and non-refundable. In Alaska , we have a short window to operate due to the season. Once we reserve a vehicle , that vehicle is pulled from the inventory for that particular date and times booked.1 reservation uses 20% reduction in our fleet , that is not avialble to any further customers.Most people book months in advance. We can't operate risk level n Ak
• What are your qualifications? Have you been professionally trained or certified?
  Our Chauffeurs, have been trained through the Anchorage City Transportation Dept. background checks, Random Drug tests. Physical Cards are required for City and DOT CDL.
• What services do you provide?
  Chauffeured transpotation, Group, large , small, and private tours.
• Where have you traveled to?
  We travel within Alaska roadway systems, except the following, The Haul Road,McCarthy,Denali and other certain Gravel roads. We value your safety, satisifaction and our equipment.
• What makes you different from other travel agents?
  We are not a travel agent, we are lifelong Alaskans,over 190 years combined Alaskan experience and stories.
• What are your hourly rates?
  Averages between $55 up to $225. Depending on itineray, date, and mutilple hours and vehicle utilized.
• How much is the gratuity?
  Industry Standard 15-20% Some often tip more. we have impeccable service. Clients have been The Tiawan Presidential Security Staff, Ak Govenors Inaugural Ball,Mr. Loggins, Mr. Stewart, Mr.Lawrence. Mr.& Mrs. Aldrin,Jeff Foxworthy, Bill Engvall, and Many many more on file
• What is included in the price?
  Complimentary water, knowledgable professionally attired ( suit) chauffeur , and currently , the Newest equipment of it kind in Alaska
• Do you provide snacks and beverages?
  We will provide snacks and beverages upon, the group size and request.
• How much is the deposit?
  Cruiseships, and out of state clients ( unless a corporate contract is completed)100% pre-paid. Local ,50% down is required to reserve, and balance with 7 days of itineray
• What is your cancellation policy?
  Local Charters,15 working Business days, other than Proms, New Years, and major Hoildays.8-5 Mon-Friday. All Cruiseship Transfers are nonrefundable. Weekends are non-refundable ,unless followed under the above guidelines.
• Are you insured?
  We are Insured by law to be permitted to operate. If any travel agents need to be listed as additionally insured, our insurance agent is happy to assit in certifing your company.
• Do you have wedding packages?
  Yes, 8 hours 8-10 pass $525 plus gratuity, Red Carpet, Just Married Signage, a Chauffeur and a White Limousine Price not Valid on Prom, New Years and other major Holidays
• What types of vehicles do you offer?
  Our Fleet consist of 97 Lincoln Limo 6 person ( Blk, Blk)2 "01" Lincolns Wht 8-10 pass, 04' 18-22 Pass SUV Excursion,98-99' 14 pass Ford XLT vans, 24 pass Mini-Bus, in 2006 45 pass Limo Touring Coach
• What colors are available?
  White/Black Currently, and our vans are Dark Metallic Blue
• Is smoking permitted?
  All vehicles are non-smoking. However, we will pull aside for our smoking passengers , if requested.
• What makes you different from other limousine services?
  We have five competitors, 4 have been well established companies ,prior to our exsistence. In 4 years we have purchased 4 new vehicles, and have three paid off, and our competitors combined have purchased 4 used . Hotels recommend Aurora Limousines as first preference. Aurora was recognized as January 2004 ,"Member of the Month", by the Anchorage Convention And Visitors Bureau
• What type(s) of buses/vehicles do you offer? How many passengers can you service at one time?
  Currently, we offer 3 mini-buses,22passenger each, new in 2006 a Limo Coach 45 pass.
• Are you able to service overnight / long distance trips?
  Yes
• Do you require a deposit up front when booking a charter bus?
  yes
• Do you allow food / beverages in your vehicles?
  Yes, with a cleaning deposit

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